Contact Us
Our team of experts is ready to provide top-notch manufacturing solutions tailored to your needs. Contact us today for a consultation and let us take your production processes to the next level.
Let’s get connected
Please feel free to get in touch on the contact details provided below:
Bahrain Branch
Our office in Bahrain is your one-stop shop for all your cargo needs. It serves as the central collection point, ensuring your belongings are securely stored and efficiently processed for shipment.
Address
Building 283, Palace Avenue, Gudaibiyah, Kingdom of Bahrain
Phone
+973 7709 9213-4
+973 17280 2300
info@filexcargo.com
Timings
Saturday-Thursday
08:00 AM – 06:00 PM
Friday: Closed
PHILIPPINE BRANCH (ANFILEX)
Our office in the Philippines is your cargo’s final destination. It serves as a secure delivery hub, ensuring that your belongings are safely delivered to your loved ones.
Address
105 Sumulong Hi-way, Barangay Mayamot, Antipolo City
Phone
+63 2 8584 3932
anfilex@filexcargo.com
Timings
Monday – Saturday: 08:00 AM – 06:00 PM Sunday: Closed
Questions
Frequently Asked Questions
Find quick answers to the most common questions about our services here. This FAQ section is designed to provide you with the information you need quickly and easily.
General Information
What types of cargo do you handle?
We handle a wide range of cargo, including general goods, personal belongings and commercial shipments. However, certain hazardous or restricted items may not be accepted.
Do you offer door-to-door services?
Yes, we provide convenient door-to-door pickup and delivery for both local and international shipments.
What areas do you cover?
Our services cover local deliveries within Bahrain as well as international shipping to major destinations worldwide and mainly for Philippines shipping.
What is your delivery schedule?
Local deliveries are made within 1–2 days, while international shipments depend on the destination and chosen service type (air or sea freight).
Pricing and Payment
How is the cost of shipping calculated?
Shipping costs are determined based on weight, dimensions, destination, and the type of service chosen.
Do you offer discounts for bulk shipments?
Yes, we provide discounted rates for bulk or frequent shipments. Contact us for more details.
What payment methods do you accept?
We accept cash, bank transfers, and major credit/debit cards. Online payment options are also available for added convenience.
Documentation and Regulations
What documents are required for shipping?
For international shipments, you’ll need an invoice, packing list, and valid identification. Additional permits may be required for certain items.
Do you assist with customs clearance?
Yes, we handle customs clearance for international shipments to ensure smooth delivery.
What items are prohibited or restricted?
Prohibited items include explosives, flammable materials, and certain restricted goods based on destination regulations.
Shipping Process and Tracking
How long does delivery take?
The delivery time depends on the type of shipping service you choose. You can contact us for more details.
Can I track my shipment?
Yes, we provide an online tracking system for real-time updates on your shipment status.
What happens if my shipment is delayed?
In case of delays, we will notify you immediately and provide assistance to resolve the issue.
Insurance and Liability
Is insurance included in the shipping cost?
Insurance is not included but can be added at a nominal cost for added protection.
What if my cargo is damaged or lost?
In the rare event of damage or loss, we will guide you through the claims process to ensure fair compensation.
Special Services
Do you offer packaging services?
Yes, we provide professional packaging services to ensure your items are secure during transit.
Do you ship personal belongings for relocations?
Yes, we specialize in handling personal effects and relocation shipments with care and efficiency.